Service Center
WIRELESS DYNAMICS
Service Center Mission
Is to provide our customers with a high quality support and maintenance services for the sold Intermec devices to reach the customer satisfaction.
Types of service repair
Service level agreement with Intermec.
Service level agreement with Wireless Dynamics.
Per incident.
Types of medallion support service
| Standard Features | Complete Features |
|---|---|
| Material defects. | Material defects. |
| Wear and tear. | Wear and tear. |
| Cleaning and preventative maintenance. | Cleaning and preventative maintenance. |
| Online technical support. | Online technical support. |
| Software updates for 90 days. | Software updates for 90 days. |
| Accidental damage coverage. |
Company’s Package
Platinum
- Same business day response
Gold
- Next business day response
Silver
- 2-Day response
Bronze
- 5-Day response